Terms of Use

1. Our service

Car Hire Trawler provides a car hire comparison website. Our site allows users to search available car hire offers and review information such as rental provider, vehicle category, price and rental conditions where these are supplied through the booking platform.

Car Hire Trawler does not own or operate the rental vehicles shown in search results and does not operate the rental locations from which vehicles are collected or returned.

2. Bookings and rental agreements

The search and booking journey available through Car Hire Trawler is powered by CarTrawler.

When you make a booking, the booking is processed through the CarTrawler platform and the vehicle is supplied by the selected rental provider.

Your confirmed booking and vehicle rental are subject to the terms shown during the booking process, including any applicable CarTrawler terms and the conditions imposed by the selected rental provider.

Your booking confirmation or rental voucher should be retained, as it contains important information relating to your reservation and collection of the vehicle.

3. Your responsibilities

You are responsible for providing accurate and complete information when searching for or making a booking.

You are also responsible for checking that you meet the conditions attached to the particular rental offer you select. Depending on the provider and booking, these may include requirements relating to:

• driver age;
• driving licence eligibility;
• identification documents;
• accepted payment cards;
• security deposits;
• insurance excess and cover;
• fuel and mileage conditions;
• additional drivers;
• one-way rentals;
• ferry or cross-border travel; and
• collection and return times.

You should review the terms of the selected offer before booking and check your confirmation or rental voucher before travelling.

4. CarTrawler and rental-provider terms

Bookings made through the CarTrawler booking platform are also subject to CarTrawler's applicable booking terms.

You can review: CarTrawler's Terms and Conditions .

The selected rental provider may also apply its own rental conditions. These conditions govern matters such as collection, deposits, accepted cards, vehicle use, fuel, mileage, additional drivers and return of the vehicle.

5. Prices, offers and availability

Car hire prices and availability can change according to location, dates, vehicle supply, demand and the conditions of individual rental providers.

Search results are based on the information available through the booking platform at the time of the search. An offer is not confirmed until the booking process has been completed and a booking confirmation has been issued.

You should check the final price and rental conditions displayed before completing a booking rather than relying on an earlier search result or previously displayed price.

6. Changes, cancellations and refunds

The ability to change or cancel a reservation, and any charges or refunds that may apply, depend on the conditions attached to the particular booking.

Customers with a confirmed reservation should use the booking management or support services supplied with their booking.

Manage an existing booking

7. Responsibility and liability

Car Hire Trawler operates as an independent comparison website and is not the rental provider supplying the vehicle.

Issues concerning the rental vehicle, collection or return, deposits, charges made by the rental provider, vehicle condition, roadside assistance or performance of the rental agreement should be raised with the relevant rental provider and, where appropriate, CarTrawler customer support.

Car Hire Trawler is not responsible for the acts or omissions of independent rental providers or for changes made by those providers to their services or rental conditions.

8. Use of this website

You may use the website for lawful personal use in connection with researching and arranging car hire.

You must not misuse the website, including by:

• attempting to gain unauthorised access to the website, its systems or associated services;
• introducing malicious software, harmful code or other material intended to disrupt the website;
• using the website for unlawful or fraudulent purposes; or
• interfering with the normal operation or security of the site.

9. External websites and services

Our website contains links to third-party websites and services, including CarTrawler and rental-provider services.

When you follow a link to another website, that website's own terms, privacy information and policies may apply. You should review the information provided by that third party where relevant.

10. Privacy and cookies

Information about the way this website handles privacy and cookies is available in our Privacy Policy .

11. Changes to these Terms of Use

We may update these Terms of Use when the website, our services or the way the site operates changes.

The date shown at the top of this page indicates when these terms were most recently updated.