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How can I get a quotation?
You can get a quotation online or alternatively you can contact us, we will be happy to search the market for you and find the best price possible for your specific requirements.
Can I change the fuel policy?
The fuel policy is set by the rental provider. The policy is viewable prior to booking in the "Important information" section. Also the policy is clearly stated on your rental voucher.
Where can I check the Terms and Conditions of the rental on the website?
When you are making your booking you must confirm that you have read and agreed to the Terms and Conditions of rental. You can view the Terms and Conditions at this point.
Where can I find directions to locate the rental agent at the pick up location?
The details for the rental agent are available on your rental voucher. This will also include a phone number for the agent.
What is the name of the car rental agent that will supply me with the car?
This can be found once the booking is confirmed and is provided in the confirmation email.
Is the agent located in the airport?
If you have selected an airport location at time of booking then your agent will be located either in the terminal hall or close to it. Some agents offer a meet and greet if they are not located inside the terminal. The location of your agent is clearly stated on your rental voucher.
Can I drop off the car earlier than it is stated on my voucher? Do I get a refund for unused days?
You can drop the vehicle off early, however, there is no refund for any unused days.
Is there an out of hour's fee?
Yes, an out of hours fee may be applicable if a car rental agent agrees to stay open outside of their normal hours of business in order to service your rental pick up. This fee will be reflected in the price.
Do I have to pay extra if I want to drop off the car early in the morning/late at night?
If you wish to pick up/drop off the rental vehicle outside the normal opening hours of the rental agent you may have to pay an additional charge. This fee will be reflected in the price.
Is there a one way fee?
A one way service is usually available if you wish to drop the vehicle off at a different location to the one you collected your rental vehicle from, however, a fee normally applies due to the logistics of getting the car back to its original location.
Can I drop the car off at a different location?
Dropping your car off at a different location is normally possible. Usually there is a fee for this to cover the logistics of returning the car to its original location. This fee will be reflected in the price.
Can I drive the vehicle to another country?
This will depend on the car rental agent you are renting from and what their cross border travel restrictions are. Information is available prior to booking in the "Important information" section. Also information is clearly stated on your rental voucher.
Are there any additional costs for the cross border travel?
Cross border travel fees vary from country to country. Please check with the car rental agent on arrival as restrictions and charges may apply.
Can I rent a car if I'm under 25 or over 75?
Most car rental agents have a minimum age limit of 21 years and a maximum age of 99 years. However, some car rental agents apply different age restrictions. Please note that there may be additional charges if the main driver is under 25 or over 75 years old to cover the extra insurance cost. Age restrictions and additional charges can be viewed prior to booking in the "Important information" section.
If the mileage is limited, how many km can I do per day and what happens if I do more?
The details of the mileage policy may vary depending on the rental provider and the country of rental, however, the information on the mileage policy is available prior to booking in the "Important information" section. Also the policy is clearly stated on your rental voucher. If you do go over your allowed mileage you are charged a fee for each additional kilometre that you exceed.
Do I have a limit on the miles that I travel during my rental?
Normally your rental will have an unlimited mileage policy, however, in some instances there may be restrictions. You are always advised of your mileage policy before you book your vehicle. This is found via the "Important information" link when choosing your car. If you have a confirmed booking the mileage policy is clearly stated on your rental voucher.
Do I need another form of ID?
You may be requested to provide another form of ID with proof of your address, however, this varies between rental agents. Please refer to your rental voucher.
Can I use my debit card to release the vehicle?
In most cases you must provide a valid credit card in the driver's name when you are picking up your vehicle. Debit cards are not accepted. However, some rental agents will accept a debit card if you choose to opt for excess reduction insurance at the rental desk. You can use your debit card online when you are making your booking.
What credit cards are accepted by the rental agent?
The following credit cards are usually accepted when collecting your vehicle: American Express, Diners Club, Master Card and Visa, however, please check your rental voucher as these may vary.
I am from the UK, do I need both photo card and paper counterpart licenses?
UK license holders must present both the photo card and its papers counterpart at time of rental. This is detailed in your rental voucher.
What is the fuel policy?
The fuel policy is dependent on the car rental agent. The fuel policy is available prior to booking in the "Important information" section. Also information is clearly stated on your rental voucher. Normally car rental agents will provide a full tank of fuel when you are collecting your vehicle and will ask you to have a full tank of fuel when returning the vehicle. A fuel deposit is payable when collecting. Alternatively, you might be requested to pay for the tank of fuel upon collection and you can return the car with an empty tank.
How much is the fuel deposit?
The fuel deposit on your rental is set by the rental agent who is providing your vehicle. We advise contacting the rental provider using the contact details which can be found on your rental voucher for further details.
What is the price for one tank of petrol?
The fuel price is a charge that sits outside the price of your basic rental. This charge and its value is set by the rental provider.
What does pick up full return empty mean?
This type of fuel policy means that you will pick up your vehicle with a full tank of petrol and will be required to return the vehicle with the petrol tank empty. Charges for fuel are payable at the rental location when you collect your vehicle.
Where do I pay for fuel?
If your fuel policy requires you to pay for the fuel of the vehicle then this will be done at the rental desk when you are collecting your car. The fuel policy is available prior to booking in the "Important information" section. Also information is clearly stated on your rental voucher.
What is breakdown assistance?
Breakdown assistance is provided by the rental provider so you will need to contact them directly to report any mechanical failures. You can obtain further information regarding the terms of the cover from the rental provider.
What is the difference between the Gold and Platinum Package?
Gold package includes additional driver, airport fee, breakdown assistance, fuel, unlimited mileage, other fees, tax, collision damage waiver, theft waiver and third party liability protection. Platinum package includes unlimited mileage, loss/collision damage waiver, supplemental liability insurance, uninsured motorist protection, all taxes and airport and local fees, all additional drivers charges, initial tank of petrol, GPS satellite navigation (Garmin nuvi).
Why have two amounts been blocked from my credit card?
Your card is pre-authorised at time of booking for the amount of the deposit. This is not debited from your card until your rental is confirmed with one of the rental agents. In the event your rental is not available you will be contacted to offer you the alternatives available. A new pre authorisation is made for that booking. The initial pre authorisation will be immediately released back to your card automatically.
What steps can I take if the vehicle is not up to the standard/in the condition I expect?
If you feel that the vehicle is not up to the standard that you expect you need to raise this directly with the rental agent immediately.
What should I do if the vehicle breaks down?
If the vehicle breaks down you should contact the rental agent immediately to arrange for roadside assistance. The rental agent’s contact details can be found on your rental voucher.
How can I extend my rental?
If you wish to extend your rental you will need to contact the rental provider directly. The contact details are listed on your rental voucher.
What do I need to take to the rental desk when I collect the car?
When collecting your vehicle you will need to present your rental voucher, valid driving license, and a credit card in the main driver's name.
Why do I need to take a credit card with me to collect the vehicle?
A credit card is required at time of collection as a deposit is usually required. This is to cover any fuel, insurance excess, or any additional costs incurred during the rental of your vehicle.
Can I use my mobile phone while driving?
Using your mobile phone while driving is illegal in most countries. Please check with the rental agent at the time of rental. The details are also available on your rental voucher.